Twelve weeks. One decision.
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Mercy Health System
Marcus Webb
Columbus, Ohio
"I already tracked everything — shift times, pallet counts, error rates. Reskill just showed me what that was actually called."
— Marcus Webb
The email came at 6:43 a.m.
Marcus had led the night shift at a regional distribution center for fourteen years. He knew every number in the building — cycle times, pick accuracy, shrinkage rates. Then a new automated system made his role "redundant." He was fifty-one days from his pension vesting.
Module 4: Reading Operational Dashboards
The instructor pulled up a Power BI report and asked the class what story it told. Marcus answered in thirty seconds — correctly. "I'd been reading dashboards my whole career," he said. "I just didn't know they had a name."
Hired before graduation. His first project: redesigning the same type of warehouse dashboard he used to read.

Johns Hopkins Health Network
Diane Okafor
Baltimore, Maryland
"Twelve years of watching doctors ignore the EHR because it was designed by people who never touched a patient. Now I fix that."
— Diane Okafor
Burnout is a data problem nobody measured.
Diane didn't lose her job — she left it. Eleven years in the ER had given her something no software engineer had: she knew exactly where the clinical workflow broke down. She wanted to fix the systems, not just survive them. But without a tech credential, no one would let her in the room.
Module 6: Clinical Workflow Mapping
The module asked students to map a patient admission process. Diane's map was fourteen steps longer than anyone else's — and completely accurate. "I didn't know I was doing UX research every shift," she told her cohort. "I thought I was just complaining."
Now leads EHR implementation projects. Her first win: reducing nurse documentation time by 22 minutes per shift.
Twelve weeks. One decision.
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Deloitte Digital
Tomás Reyes
San Antonio, Texas
"I ran holiday season for six stores. Managing scope and timelines for a software rollout is the same skill with different vocabulary."
— Tomás Reyes
Forty-seven stores. Then zero.
When the chain filed for Chapter 11, Tomás was managing six locations and 94 employees across South Texas. He had run product launches, managed vendor contracts, and coordinated across departments for sixteen years. But his resume said "retail," and every door he knocked on heard only that word.
Module 3: Scope, Timeline & Stakeholder Mapping
When the instructor described a project kickoff meeting, Tomás laughed out loud. "That's my store walk. That's literally what I did every Monday morning." The class spent a week learning what he had been doing for a decade. He just needed the framework — and the language to prove it.
Placed at Deloitte Digital within seven weeks of graduation. Now manages a $2.1M infrastructure modernization project.
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